While I was taking a deeper dive from tweets that landed on my Flipboard, I came to discover three separate interviews with CEOs who recently have made headlines. To my surprise -- maybe it's not too surprising if you think about the final message -- I found a clear theme across these interviews: Obsess over customers to make fans out of them.
This lesson has been repeated so many times that it has almost become a cliche. But I think it's a lesson that we should hold close to our heart when we are building a company or service. We have to constantly think about how to improve the customer satisfaction, and turn the customers into advocates so that they can be viral marketing agents working for you.
For anyone who's aspiring to launch a service or create a company, these interviews are must watch.